سياسة الخصوصية

Privacy Policy

Effective Date: 24/08/2023

This Privacy Policy describes how Hayalma collects, uses, shares, and protects personal information obtained from customers who subscribe to our services through email and customer accounts. By accessing and using our services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

• Contact Information: This includes your name, email address, and phone number.
• Account Information: If you create an account with us, we collect your username, password, and other account-related details.
• Subscription Preferences: Information related to your subscription preferences, such as subscription type, frequency, and products of interest.
• Transaction Details: Information about your purchases, including order history, payment details, and shipping information.
• Communication Data: Any information you provide when you contact our customer support or engage with us through social media or other communication channels.
• Usage Data: Information about how you interact with our website, products, and services, including browsing history and click patterns.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behavior on our website. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing and Managing Subscriptions: To process subscription orders, manage subscription preferences, and ensure timely delivery of products.
• Customer Accounts: To create and manage customer accounts, including order history and account-related communications.
• Customer Support: To respond to your inquiries, address concerns, and provide assistance.
• Personalization: To tailor your shopping experience, recommend products, and display content based on your preferences.
• Marketing: To send promotional emails, newsletters, and special offers related to our products and services. You can opt out of marketing communications at any time.
• Analytics: To analyze usage patterns, monitor website performance, and improve our products and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party vendors and partners who assist in providing our services, including payment processing, shipping, and marketing.
• Legal and Safety: When required by law, legal processes, or to protect our rights, privacy, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

4. Your Rights and Choices

• Access and Correction: You can access and update your personal information by logging into your account. For any other requests, contact us using the information provided below.
• Opt-Out: You can unsubscribe from marketing emails through the "Unsubscribe" link in the email or by contacting us.
• Cookies: You can manage cookie preferences through your browser settings.
• Data Retention: We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Security

We implement reasonable security measures to protect your personal information from unauthorized access and disclosure. However, no method of transmission over the internet is completely secure.

6. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children without parental consent.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. The effective date at the top of the policy indicates when the most recent changes were made.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at info@hayalma.com

By subscribing to our services and using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein